About
Highly effective IT Professional with over 5 years of experience in technical support, network administration, and client service, consistently optimizing IT infrastructure and resolving complex issues to ensure seamless operations. Proven ability to enhance system efficiency, reduce downtime by up to 20%, and deliver tailored solutions that significantly improve user satisfaction and business continuity. Adept at project management, Microsoft 365 administration, and strategic planning, driving IT efficiency and regulatory compliance.
Work
Shentech Solutions
|Technical Support Engineer
Lagos, Lagos, Nigeria
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Summary
Currently providing advanced technical support and strategic solutions to clients, optimizing system performance and ensuring seamless operations.
Highlights
Delivered remote and onsite technical support, resolving complex hardware and software issues for diverse clients to ensure operational continuity.
Diagnosed and resolved critical technical challenges, enhancing system efficiency and reducing client downtime by up to 20% through proactive interventions.
Maintained comprehensive records of support requests and resolutions, contributing to a 15% improvement in service optimization and knowledge base development.
Communicated effectively with clients to assess technical needs, delivering tailored solutions that consistently enhanced user satisfaction and system performance.
First Aluminum Nig. Plc
|Network Administrator
Lagos, Lagos, Nigeria
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Summary
Managed comprehensive IT infrastructure and network operations for 100+ end-users, ensuring optimal connectivity and system integrity.
Highlights
Provided comprehensive technical support and maintenance for over 100 end-users, swiftly resolving hardware, software, and network issues to minimize operational disruptions.
Administered and managed the Microsoft 365 environment, configuring and optimizing email infrastructure and user accounts for enhanced organizational communication and security.
Conducted regular network assessments, identifying key areas for improvement and implementing upgrades that boosted network performance by 10%.
Installed and configured critical LAN setups and network cables, ensuring optimal connectivity and performance across the organizational infrastructure.
Collaborated effectively with ISP providers to troubleshoot and resolve connectivity issues, achieving 99.9% network uptime for critical business operations.
Kings-Link Technologies
|Technical Support Engineer
Lagos, Lagos, Nigeria
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Summary
Delivered essential technical support, system maintenance, and proactive client engagement to ensure robust IT operations.
Highlights
Installed, configured, and maintained a wide range of computers, peripherals, and software, ensuring seamless IT operations for clients.
Diagnosed and resolved complex hardware, software, and network system faults, executing timely repairs and replacements that restored functionality and minimized user impact.
Actively monitored and efficiently responded to over 50 IT support requests weekly, ensuring prompt resolution and high client satisfaction.
Executed robust data backup strategies and disaster recovery processes, enhancing system integrity and security for critical client data.
Proactively monitored client support requests, ensuring efficient resolution and fostering positive client relationships through consistent engagement.
Education
Ecole Superieure De Gestion Et De Technologie
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B.Sc.
Computer Science
Federal School of Statistics
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OND
Computer Science
Languages
English
Certificates
Azure Fundamentals
Issued By
Data Camp
CompTIA A+ 1000 Part 1 & 2
Issued By
Alison
Diploma in (ICND1) v3 CCNA
Issued By
Alison
CCNA Networking Essentials
Issued By
Udemy
Basics of Computer Networking
Issued By
Alison
Diploma in Computer Networking
Issued By
Alison
Skills
Technical Skills
Project Management, Strategic Planning, Microsoft 365 Administration, Microsoft 365 Troubleshooting, Network Maintenance, System Maintenance, Technical Support, Issue Resolution, Hardware Troubleshooting, Software Troubleshooting, Network Configuration, LAN Setup, Data Backup, Disaster Recovery, IT Infrastructure Management, Email Infrastructure, System Integrity, Security.
Professional Skills
Customer Relationship Management, Client Support, Time Management, Prioritization, Communication, Adaptability, Problem-Solving, ISP Collaboration.